Clarity connects the signals hiding across your calls, chat, and support tickets to find which accounts are at risk, how much ARR is on the line, and why. Then it recommends the product fix, mapped to code.
VP mentioned evaluating competitors on last Gong call. 3 unresolved Zendesk tickets about billing workflow. CSM outreach went unanswered for 2 weeks.
Repeated complaints about CSV export in support. Usage down 40% over 3 months. Same pattern preceded Quantum Labs churn in Q3.
4 at-risk accounts ($340K ARR) share the same root cause: manual CSV upload in billing when users expect auto-import. Relevant code: billing/invoice_import.py
The warning signs are there right now, scattered across five different tools, owned by three different teams. Nobody has time to connect them. So you find out too late.
Tells you WHO is at risk
Usage drops, billing signals, login frequency. Triggers CSM outreach playbooks. Good at detecting that something is wrong.
Does not ingest qualitative signals. Cannot tell you WHY or WHAT to fix.
Tells you WHY in aggregate
Synthesizes signals across channels. Surfaces top themes and anomalies. Gets closer to the root cause.
Output is dashboards and alerts. No code context. Stops at insight, doesn’t reach action.
WHO + WHY + WHAT to fix in the code
Detects risk from qualitative signals. Groups at-risk accounts by root cause. Recommends the product fix mapped to code with the dollar amount attached.
Hook up Gong, Slack, Zendesk, your CRM, and your codebase. Import your account list with ARR values. Takes 5 minutes.
Clarity finds the qualitative patterns that precede churn. Competitor mentions, repeated complaints, unresolved escalations, silence after frustration. Scored and ranked by ARR impact.
Recommendations grouped by root cause and mapped to code. "4 accounts worth $340K are at risk because of billing. The fix is in invoice_import.py. Here's the ticket."
Every signal, every account, every channel
Ingest qualitative signals from Gong calls, Slack messages, Zendesk tickets, and any other source your team uses. Entity resolution ties every signal to a specific account. Build a complete timeline of what each customer has expressed across every channel.
Root causes, not symptoms
Group at-risk accounts by the product problem driving their frustration. Not "billing is a top complaint" but "4 accounts worth $340K are frustrated about the same billing workflow." Identify the patterns that preceded your actual historical churn, then score active accounts against them.
From root cause to code change
Every recommendation comes with the dollar amount, the affected accounts, the evidence chain, and the relevant code location. One product fix addresses churn risk across every affected account simultaneously. Create specs and tickets for Linear or Jira with full context.
Every churned account has a number. Every product fix has a number. Clarity connects them.
A single $50K contract saved pays for the platform for the entire year.
One product fix can prevent churn across every affected account. Not one save. All of them.
Every recommendation comes with ARR at risk, affected accounts, and evidence. No gut feelings. No anecdotes.
“If we save you one $50K renewal, you’ve paid for the year. If we save ten, you’ve retained $500K.”
Every two weeks, Clarity sends an automated Churn Save Report. Contracts saved with dollar amounts. Fixes ranked by impact. Current risk pipeline. Trend lines showing whether your product is getting better at retaining customers.
It’s the report your CS leader currently builds manually for leadership, generated automatically with better evidence than any human could assemble.
Book a 15-minute intro. We’ll show you how Clarity finds the patterns you’re missing and turns them into product fixes with dollar amounts attached.
See Clarity Churndown on your data in 15 minutes.
No credit card required. See results on day one.
Get ready to save some accounts.